Case Study: Multi-Site Franchise Turnaround & Growth
Background:
Before launching Ben Evans Consultancy, I owned and managed several franchise locations in the hospitality sector. Each site presented different operational and performance challenges, from inconsistent management to high costs of food and labour.
Approach:
I focused on three key areas:
Streamlining operational systems to improve efficiency.
Developing and training management teams to lead consistently.
Driving sales growth through improved service, upselling, and local marketing initiatives.
Results:
+35% sales growth in the first location within the first month.
+15% in the second site and +11% in the third within the same period.
Cost of Food (COF) reduced from 30% down to an average of 21% across all sites.
Labour costs reduced from 28% to 25%, while maintaining service quality and staff morale.
About Ben evans
Helping businesses grow without the chaos.
I’m Ben Evans, a business consultant based in Haverfordwest, Pembrokeshire.
For almost a decade, I’ve worked in fast-moving industries, building, managing, and owning multi-site franchise operations. I know first-hand how tough it is to scale a business: the systems start to crack, staff become stretched, and the owner ends up working harder than ever.
Now, I help other business owners avoid those same traps.
My Story
I left school at 17 and went straight into work, learning management and leadership the hard way, on the shop floor, in the kitchen, .and during the long nights making sure teams delivered.
By 23, I was running and owning multiple franchise locations, overseeing teams, profit margins, and operations. That experience taught me what really drives growth: systems, people, and clarity.
When my own businesses reached maturity, I realised my real passion wasn’t just in running stores — it was in building and improving them.
That’s when Ben Evans Consultancy was born: a way to use everything I’ve learned to help other ambitious business owners scale smarter, faster, and more sustainably.
Our Services
-
Business Growth Consulting
Streamline your operations, increase efficiency, and build the systems that let your business grow without relying on you day-to-day. Expect clarity, structure, and measurable profit improvement.
-
Staff Development & Retention Programme
Develop motivated teams and strong leaders who perform better and stay longer. Expect improved staff engagement, reduced turnover, and a culture that drives growth.
-
Implementation Support
Hands-on help to roll out new systems, train teams, and make sure changes stick. Expect fast execution, smoother operations, and lasting results.
